Help: MiCloud for Web


Checking messages

All of your messages are available in the inbox, including voice mail, faxes, and recordings. Listening to (or reading) the messages is as simple as clicking on them. To tidy up your inbox, just click Delete selected to delete the message.


Configuring Call Routing

You can set rules to make MiCloud even smarter: Call routing rules help the system know what to do with certain calls. These can be set by the company, by groups, or by you, if you are authorised to do so. Rules can be set for: Inbound calls – The association between personal phone numbers…
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Inbound Rules

To create a new rule, just click Add and follow the instructions to build a new rule with matching criteria and actions.  Activity matches the current presence activity when a call comes in. For example, when an activity is set to meeting, a rule for forwarding calls to voice mail can be created. Availability matches…
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Outbound Rules

To create a new rule, just click Add and follow the instructions to build a new rule with matching criteria and actions. Call destination matches against what the call’s destination is tagged with. Call source matches the call’s source to a list of tags. Date matches a date for the call. Day of week matches…
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Fallback Rules

To create a new rule, just click Add and follow the instructions to build a new rule with matching criteria and actions. Call is tagged matches against what the call is tagged with. Called party matches the type of caller by whether they are internal or external. This allows for different rules to be set….
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