To create a new rule, just click Add and follow the instructions to build a new rule with matching criteria and actions.

 Activity matches the current presence activity when a call comes in. For example, when an activity is set to meeting, a rule for forwarding calls to voice mail can be created.

• Availability matches your availability when a call comes in. For example, when an unavailable activity is set, a rule to forward calls to voice mail can be created.
• Call is tagged matches against what the call is tagged with.
• Call destination matches against the type of line set on the primary and secondary line.
• Calling party matches the type of calling party, whether they are internal, external, favourite, blocked, or VIP, and defines how the type of caller is treated.
• Inbound rules actions defines destinations where the call should be forwarded. This can be one number or multiple numbers, and inbound rules actions can also define a delay before the call is redirected.