For easy reference, the top of the ACD Agent view shows you the attendant and ACD groups you belong to, whether you are logged in or out, and agent status. This enables you to see the number of available agents, as well as the number of calls queued, so you can quickly and easily see the ratio between the number of calls waiting and available agents. If the queued calls are in a group, the waiting time for the first call is also displayed. If you’re a team player and have logged in to an Attendant group, you can pick up calls for the whole group.