The Attendant view is your at-a-glance solution for incoming and ongoing calls. If you look to the left, you can see all calls, if you look to the right, you can see the contact list view, and the attendant groups and their status are at the top of the screen.

If you’re used to the standard view, you’ll feel right at home, because the call handling function is the same in the Attendant view with the added bonus of being able to camp-on calls to busy extensions. Opening Attendant view is as easy as clicking View > Attendant view in the menu.

Other nifty features in Attendant view are the ability to set rules for treating callers differently, matching the types of caller, whether they be internal, external, set as a favourite, blocked, or VIP; matching of dates and days of the week, as well as time.