Whether using standard view or Attendant view, you can quickly find whoever you are looking for through extended search. This allows quick matches in fields when searching for someone. Extended search can be enabled or disabled in advanced settings in preferences. However, as an attendant, the extended search feature is activated by default when you…
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Attendant view is particularly useful for call centres, showing whether you are logged in or out, which ACD groups you belong to, and agent status. This enables you to see the number of available agents, as well as the number of calls queued, so you can quickly and easily see the ratio between the number…
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To make the handling of queues more efficient, the administrator can set: Destination of calls Defining which types of devices the calls are distributed to. Your own personal call routing rules will not apply in this case. Distribution of calls Time and presence can be used to manage calls. The call can be passed on…
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The Attendant view is your at-a-glance solution for incoming and ongoing calls. If you look to the left, you can see all calls, if you look to the right, you can see the contact list view, and the attendant groups and their status are at the top of the screen. If you’re used to the…
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Attendant is your one-stop telephony shop. If you have not answered within 30 seconds, are busy on another call, or if you decline the call, the call will get diverted to the switchboard number. You can also choose a specific number for the call to get diverted to if you decline it. Similarly, you can…
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