How do I allocate Business vs. Private calls?
Users have the functionality to associate calls that they make into a category of Business or Private, and then further allocate a name or company name to the number dialled.
Help: Call Reporting
Can I create additional User logins?
Yes, each organisation can create their own logins to the reporting platform and assign a level of authority and access rights.
How do I schedule Reports?
Each organisation can schedule daily, weekly or monthly reports and indicate to which e-mail address/s they need to be delivered to.
In what format can I export my Call Reports?
Reports can be exported into the following formats: XML CSV PDF (Certain reports) MHTML EXCEL TIFF WORD
Overview of Report Filters
FILTER NAME EXPLANATION Bill Period Period that runs in conjunction with your invoice bill cycle Calendar Period Period that runs according to the calendar month namely 1st – 31st Direction Relating to the direction of the call, can be one of the following: incoming, outgoing and internal Call Type Refers to the type of call…
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