To create a new rule, just click Add and follow the instructions to build a new rule with matching criteria and actions.

• Call is tagged matches against what the call is tagged with.
• Called party matches the type of caller by whether they are internal or external. This allows for different rules to be set.
• Call destination matches the call’s destination to a list of tags.
• Call source is matches the call’s source to a list of tags.
• Date matches the call to before, after or on a specific date.
• Day of week is used to specify “is” or “is not” and the day of week.
• Dialed number matches the dialed number against a set of defined number types.
• Diverted To matches calls that have been diverted while using the “Enter number:” setting. This does not apply to calls diverted to your own device(s).
• Nightmode matches the Nightmode state and specifies what happens when Nightmode is active or not active.
• Role matches the current presence role when a call comes in.
• Time matches a time value.
• Queue dictates that the call should be forwarded to the personal queue. This rule is usually used together with the Incall match criteria. Calls that have been in a personal queue can only be diverted to internal extensions.

If the rule is matched, the following actions are available:

• Blocked because of forbidden destination blocks the call and the caller will hear a prompt informing them of the reason why.
• Blocked because of restricted time blocks the call and the caller will hear a prompt informing them of the reason why.
• Blocked because of unauthorised user blocks the call and the caller will hear a prompt informing them of the reason why.
• Placed from anonymous line hides the number being called from.
• Placed from billing ID line makes the call come from the billing ID line.
• Placed from personal office line sets the number configured as the primary personal number for the call.
• Placed from external system the calling party number will be set to the number configured on the external system.
• Placed from the calling party number set the call to the function number chosen in the next dropdown list.
• Placed from secondary office line sets the number configured as the secondary personal number for the call.
• Placed from switchboard line sets the call to the switchboard number.
• Redirected to switchboard redirects the caller to the switchboard number instead of connecting to the dialled number.