Total Spend Category >>
Report Name	Short Description
Branch User Summary	See all Branches within the organisation and the associated costs, number of calls and total minutes. This report can also be expanded to see the users linked to each branch.
Call Trends	This report illustrates the “Type” of calls that are originating from within your organisation? It’s a high-level report and builds a trend over time by way of graphical bar chart.
Daily Call Summary	Shows a running month summary of each days calls. Ideal for identifying a variance over the month. The report can also be expanded to show hourly calls with ability to click through to a user level.
Department Extract	Allows for the entire organisation to be extracted into a “Flat” Structure showing each user and their associated call types, the relevant cost, number of calls and duration. Filters exist to narrow down to specific departments.
Department Summary	Report that summarises the cost, minutes and duration of calls made by each department within an organisation. Filters exist to narrow down to specific departments.
Total Branch Spend	Report that highlights the total spend per branch within an organisation, filters exist to highlight whether the calls were incoming, outgoing or internal.
Inter-Branch Spend**	Inter-branch report highlights any calls made from within the organisation to another individual or branch within the organisation.

 

User Spend Category >>
Report Name	Short Description
Extension Call Types	Report that shows all the call types by extension. Filters exist to highlight different departments and direction of the calls reflecting if they were incoming, outgoing or internal.
Extensions Summary	Summary of all extensions showing total number, cost and duration of all calls. Filters exist to highlight different departments and direction of the calls to reflect if they were incoming, outgoing or internal.
Top Spenders	A leader board of sorts. Shows users who have tallied up the highest call charges month to date. Filters exist to highlight different call types, bill periods and departments.
Usage: Pvt vs. Business	Report highlighting the private calls and business calls per user against a pre-defined private allowance.

 

Call Exceptions Category >>
Report Name	Short Description
Calls Answered	Report allowing you to view number of incoming and or outgoing calls that were answered. Filters exist allowing you to select a specific hour of day, a specific branch and direction of calls.
Longest Calls	Report showing the cost and details for the single longest calls within the organisation. Filters exist for type of call and branch.
Missed Calls	Report showing the number of missed calls received by a users extension. Filters exist for hour of the day, branch and the report also offers the ability to search for a specific extension.
Most Expensive Calls	Report showing the cost for the single most expensive calls within the organisation. Filters exist for type of call and branch.
Top Dialled	Report showing the most frequently dialled numbers, the report can be filtered by cost, calls and duration as well as by branch and call type.
Zero Billing Extensions**	This report will highlight any extension that has not been used for a period of time, report can be filtered by direction of the call.

 

Itemised Billing Category >>
Report Name	Short Description
Itemised Billing	Allows the organisation to extract itemised billing for a specific period of time. Filters allow for custom time period to be chosen as well as branch and direction of call.

 

Search Category >>
Report Name	Short Description
Number Dialled Search	A forensic type of report that allows an organisation to search for any number dialled by any one of the users.
Search Users	Ability to search for a user by extension, by name or by department.