MiCLOUD UC 

UC VOIP SYSTEM FOR FUTURE-PROOF MOBILE COLLABORATION

LICENSE INCLUDES:

  • CHOICE OF DESKPHONE
  • MICLOUD FOR DESKTOP OR MOBILE
  • UNIFIED INBOX

FEATURES:

  • MICLOUD BUSINESS FEATURES
  • SINGLE NUMBER REACH
  • CALLBACK TO MOBILE/DESKPHONE
  • COMPANY DIRECTORY SEARCH
  • CONFERENCE SERVICES
  • VOICEMAIL
  • INSTANT MESSAGING
  • PRESENCE AWARENESS
  • SMS SENDING
  • VOICE RECORDING

YOU’RE MOVING FORWARD. DON’T LET ANYTHING HOLD YOU BACK

Presence information lets you see when other people are available, and what is the best communication channel to use to contact them. You’ll know instantly whether to use phone, instant messaging, VoIP, video or email.

NEED A LIGHT-SPEED ANSWER?

No need to wait for answers when you can use your phone, IM, video, or email to immediately get in touch with someone on their preferred channel.

DO YOU SPEND MORE TIME OUT OF THE OFFICE THAN IN?

With MiCloud, customers and colleagues can always reach you – whether you’re at your desk, chatting over the water cooler, or in a meeting.

TIRED OF HAVING TO CALL THE OFFICE BETWEEN MEETINGS JUST TO GET MESSAGES?

With MiCloud, the messages will come directly to you, wherever you are.

TIRED OF WAITING TO GET BACK TO THE OFFICE TO ACCESS THE RIGHT TOOLS FOR THE JOB?

MiCloud gives you the right tools for the job in one easy package. Wherever you are, manage your presence, get voicemails, return calls, and send texts, whenever you need to.

DO YOU THINK PHONE CALLS ARE SO LAST SEASON?

With MiCloud, use IM, email and text to get messages and chat to whoever you need to, whenever you need to.

CAN YOU MANAGE ALL YOUR COMMUNICATIONS IN ONE PLACE?

With MiCloud, you can. Choose between your mobile and your PC to integrate with MiCloud for always-on access.

ARE YOU ALL ABOUT DELIVERING?

Be the best you can be, wherever you are! Manage your presence, get voicemails, return calls, and send texts, whenever you need to, regardless of location.

HAVE YOU EVER WISHED YOU HAD YOUR WHOLE COMPANY ON SPEED DIAL?

The Company Directory makes that wish come true. Names, number and extensions are one click away.

ARE YOUR MOBILE PHONE AND YOUR LAPTOP YOUR LIFE?

MiCloud makes your life easier by synching your desk phone to your life lines.

YOU’RE MOBILE. ARE YOUR COMMUNICATIONS?

When your desk phone and MiCloud’s smart software are full sync with each other, the answer is yes!

DO YOU PREFER TEXT TO VOICE?

MiCloud talks your language. Get SMS notifications of voicemails, use IM even if someone is busy on the phone, and send SMS messages that automatically include the time of the call and the caller’s ID.

DON’T LIKE SURPRISES?

Save all your customer contacts to the Company Directory, and you’ll always know who’s phoning.

EVER WISHED YOU WERE A MIND READER?

With MiCloud, you may as well be. Presence lets you see whether and how someone is available right now – via phone, IM, video, or email – and quickly launch the app you need.

DO YOU LIKE CHOICE?

Sync MiCloud’s PC software to your desk phone to make sure you don’t miss a thing. Or go mobile, using the MiCloud app. It’s your choice.

MICLOUD DESKPHONE – VoIP PHONES

Do you need a cordless desk phone, or a conference device? Or do you need something sturdy? Whatever your needs, MiCloud has a VoIP phone for you. From affordable, entry-level phones to sophisticated VoIP phones and devices, MiCloud has the perfect desk accessory.

Designed to be as attractive as they are useful, MiCloud’s desktop devices aren’t phones – they’re they’re instruments of your success.

Mitel 6863i SIP Phone

Mitel 6865i SIP Phone

Mitel 6867i SIP Phone

Mitel MiVoice Conference Phone

Mitel SIP DECT 620d

On the Go

CHOOSE THE ONE THAT SUITS YOU BEST: DESKTOP OR MOBILE

OPTION 1: MiCLOUD FOR DESKTOP

If you prefer a big screen experience, this is the solution for you. Access all of MiCloud’s sophisticated services to talk to the right people at the right time on the big screen. Thanks to MiCloud for Desktop, your PC or Mac can moonlight as a phone, while bursting with features like advanced call handling, directory search and calendar integration, presence service, instant messaging and SMS, conferencing, contact management, and many more.

Giving you the freedom to keep on the move, MiCloud for Desktop helps you stay a part of the team by never leaving the company network. Whether you need to make or take calls, or want to IM, MiCloud for Desktop keeps you in touch, always and everywhere.

OPTION 2: MiCLOUD FOR MOBILE

MiCloud for Mobile gives you the freedom you need when you’re away from your desk. Whether you’re on the run or working from home, use the iOS and Android app to keep your finger on the pulse.

Logging in and out is as easy as using the soft buttons, and access everything you need when you need it, including the corporate directory, user presence, IM, real time line-state, company voicemail, switchboard operators and extension dialling. And if you’re too busy to make and take calls, you can automatically control when you are available, whether you are logged in or not.

SPECIALISED. SIMPLE

UNIFIED AND BUSINESS COMMUNICATIONS FEATURES

Unified Inbox

MiCloud provides built-in visual voicemail, fax and call recording services where users can retrieve messages from the inbox in the personal web portal, MiCloud for Desktop, Web or Mobile.

  • One single inbox for all messages including Personal voicemail, Call recordings and Faxes
  • Accessible from Desktop or Mobile application
  • Message waiting indication via email

UNIFIED COMMUNICATIONS FEATURES

  • Rich Presence Services
  • Instant Messaging and SMS
  • Conference Service
  • Company Directory Search
  • Unified inbox for Voicemail, Fax and Recorded Calls

BUSINESS COMMUNICATIONS FEATURES

  • Place, hold, transfer, switch calls
  • Call pickup
  • Call divert
  • Day / Night mode
  • Intercom Call
  • Speed dials
  • Music on Hold
  • Free seating
  • Call Intrusion
  • Call Monitoring
  • Call Barring
  • Set Personal / Business Calls
  • Auto Attendant / IVR
  • Hunt / Ring Groups
  • System and Extension Management
  • Call Recording
  • Telephone Management System
WHEELING AND DEALING

This is a story of how MiCloud saved the day!

Anna, the best sales person at her company, loves her job. She loves interacting with clients, loves making the pitch, and loves getting the deal.

What Anna hates is missing calls. Phone calls and meetings are where she shines, and how she brings the big bucks in. Every missed call is a missed opportunity, in Anna’s mind, and she keeps her mobile phone on her at all times to try and be as available as possible.

But no-one can be available 24/7. When she’s in meetings or working on proposals, Anna has to miss those calls – no matter how important – to get the job done.

Then, the day her company implemented MiCloud, Anna’s life changed. After her first morning meeting, she opened up her MiCloud app on her smartphone because she had received an alert that she had a message, and immediately called her client back. He wanted to know whether she could give him a discount, and told her that his boss had given him until lunchtime to finalise the deal.

Knowing that the whole deal hinged on getting back to her client ASAP, Anna needed to get approval on the discount from her boss immediately. But Anna saw that her boss was on a conference call with the US, and knowing that the call could take a while, Anna sent her boss an IM from her MiCloud app.

Her boss responded immediately, giving her the green light on the discount. Two minutes after walking out of a meeting, sitting in her car, Anna let a very happy customer know that the discount was approved.

But the deal wasn’t done yet, with paperwork needing to be prepared and sent before lunchtime. And Anna had another meeting in 30 minutes, so she didn’t have time to go back to the office. Anna smiled as she opened the MiCloud app again to get in touch with a colleague who could help her out.

When Simon answered, Anna told him about the deal and what needed to be done. He wasn’t at his desk, but quickly finished what he was doing and walked back to get going on the paperwork as he was talking to Anna. She started her car and drove off to her next meeting with the satisfaction of knowing that the deal was in the bag.