How do I view costs for a specific Branch, Cost Centre or Department?
Our Branch user summary is the report for you; this report allows you to filter by department etc.
Help: Call Reporting
How do I export a report?
The “Export drop down menu” is visible on every page of the TMS and accessing by clicking below button. All Reports can be exported in several formats [Excel being the most effective].
Can I drill through to more detail in the reports?
Certain reports contain a Hyperlink to another report containing more detail. Any description within a report that is underlined contains a link to more detail. By Clicking on the link, you will be provided with additional detail.
How do I get the itemised billing for an extension?
Search for the extension/user as per above. Once the user appears, click on “Run Report”. The itemised billing will then appear for the current month. You can change the month on the top left under “Bill Period”.
How do I allocate Business vs. Private calls?
Users have the functionality to associate calls that they make into a category of Business or Private, and then further allocate a name or company name to the number dialled.