MiCLOUD UC – Everywhere You Are

UC VOIP SYSTEM FOR TRUE WORK FREEDOM

LICENSE INCLUDES:

  • CHOICE OF DESKPHONE
  • MICLOUD FOR DESKTOP
  • MICLOUD FOR MOBILE
  • MICLOUD FOR WEB
  • UNIFIED INBOX

FEATURES:

  • MICLOUD BUSINESS FEATURES
  • SINGLE NUMBER REACH
  • CALLBACK TO MOBILE/DESKPHONE
  • COMPANY DIRECTORY SEARCH
  • CONFERENCE SERVICE
  • VOICEMAIL
  • INSTANT MESSAGING
  • SMS SENDING
  • PRESENCE AWARENESS
  • VOICE RECORDING

YOU WANT TO KEEP YOUR FINGER ON THE PULSE … EVERYWHERE YOU ARE

TIME IS MONEY. WHY WASTE IT TRYING TO GET HOLD OF SOMEONE IN AND OUT OF MEETINGS?

Don’t! MiCloud’s Presence indicator will save you the wasted calls and guarantee you get hold of colleagues when they are actually available to chat.

EVER WONDER WHY YOU CAN’T REMEMBER EVERYTHING YOU NEED TO?

Unlike a computer, your brain only has a few gigabytes of storage space (similar to the space in an iPod or a USB flash drive). MiCloud does the remembering for you. Client details, meeting notes, phone extensions… All available at the touch of a button.

FASTEST WAY TO ANNOY A CUSTOMER? “PLEASE HOLD… YOUR CALL IS IMPORTANT TO US…”

Whether you are on the phone or busy, MiCloud lets you intercept calls and/or pass them on.

DO YOU WANT TO DO MORE WITH YOUR TECH BUT HAVE TO WAIT FOR THE IT GUYS EVERY TIME?

Access MiCloud’s advanced features whenever and wherever you want to.

TIRED OF A MILLION MISSED CALLS AS YOU WALK OUT OF A MEETING?

With MiCloud’s Presence Management, everyone who needs you will know when you actually have the time to talk.

EVER WISHED YOU COULD SPEED-DIAL A COLLEAGUE WHEN YOU WERE OUT OF THE OFFICE?

No more looking through ancient extension lists! MiCloud makes finding an extension simple.

DO YOU DREAD MISSING THAT IMPORTANT CALL BECAUSE YOU’RE BUSY ON ANOTHER ONE?

MiCloud lets you easily intercept or pass on the new call.

HUMANS HAVE INVENTED DRIVERLESS CARS, BUT HAS YOUR COMPANY “INVENTED” A WAY FOR YOU TO STAY PRODUCTIVE WHILE YOU’RE ON THE ROAD?

MiCloud gives you full call control and functionality…everywhere you are.

YOU’RE ALWAYS ON THE GO – AND YOU LIKE IT LIKE THAT. WHY SHOULD THAT IMPACT YOUR ABILITY TO WORK?

It shouldn’t! That’s why MiCloud gives you full call control and functionality… everywhere you are.

IS YOUR PHONE SET UP THE WAY YOU WANT IT? IS YOUR PROFILE THE ONE YOU CHOSE?

Just because you’re working doesn’t have to mean you have to have a picture of a faceless avatar… MiCloud lets you personalise to your heart’s content.

IS YOUR PROFILE WORTH A 1000 WORDS?

Personalise your phone and profile settings through MiCloud’s easy-to-use interface.

WANT TO LOOK LIKE A GENIUS AND ANSWER THE PHONE WITH THE PERSON’S NAME?

MiCloud tells you who’s calling, without you having to remember phone numbers or save contacts.

KNOW HOW THERE’S ALWAYS SOMETHING ELSE YOU CAN DO WITH YOUR TECH THAT YOU DIDN’T KNOW ABOUT?

Never feel left out of the loop again! The sky’s the limit for what you can do with MiCloud’s advanced features.

KNOW THE FRUSTRATION OF LOOKING FOR THE EXTENSION OF THE PERSON SITTING IN THE OFFICE NEXT TO YOU?

Just scroll through MiCloud’s smart interface to find the extension of the person you need to talk to.

MICLOUD DESKPHONE – VoIP PHONES

You need the freedom to work wherever you are, and smart devices can make that happen. MiCloud’s desktop devices are attractive and feature-filled, so when you do get back to your desk, you haven’t missed a beat.

Designed to be as attractive as they are functional MiCloud’s desktop devices come in a wide range of options – from aff­ordable, entry-level phones to sophisticated VoIP phones. Need a cordless? No problem! Want a conference device? No problem! MiCloud has the phone you need.

Mitel 6863i SIP Phone

Mitel 6865i SIP Phone

Mitel 6867i SIP Phone

Mitel MiVoice Conference Phone

Mitel SIP DECT 620d

MICLOUD FOR DESKTOP

Have you ever watched a receptionist juggling multiple calls, taking notes, and accepting deliveries – all at the same time? One big MiCloud desktop screen makes all of that a walk in the park.

Finding the right person at the right time, accessing calendars, leaving messages, and setting up conference calls is quick and easy. MiCloud for Desktop provides advanced call handling options, directory search and calendar integration, presence service, instant messaging and SMS, conferencing, contact management, and more, at the click of a mouse.

MAIN FEATURES:

  • View active and queued calls
  • Drag and drop calls to users in the company directory
  • Call handling: Place, answer, record, hold and retrieve calls
  • Blog / Attended call transfer with visual status notification
  • Send email or SMS to users with caller details in a few clicks
  • Instant messaging and SMS
  • Move calls between desk phone and Mobile
  • Access or setup conference calls
  • Windows and Mac

Read More

MiCloud for Desktop

MICLOUD FOR MOBILE

If you’re one of those people who has a third hand – in the form of your mobile phone – MiCloud for Mobile was made for you. Whether you are on the run, working from home, or even picking up those prints for the office, your office can come with you.

Log in and out at the touch of a soft button, and automatically control when you are available or unavailable, even if you are logged in. Never miss a thing thanks to the app allowing you to get voicemails, set and see presence, connect with your switchboard, and even speed dial the same way you would from your desk phone. Your phonebook has never been bigger, with full access to the Company Directory, and if you don’t feel like making a call, you can IM instead.

MICLOUD FOR WEB

Use your web browser to stay in touch at all times – no matter where you are. See who is and isn’t available, call people back, set up conferences, and send text massages. The portal makes it easy to keep your contact lists updated, and since sharing is caring, will update every user’s contacts too.

MiCloud for Web is everything you need in one window: Make and take calls, launch or download applications, access your voicemail, faxes or call recordings through a personal Inbox, and change and set your preferences with the click of a button.

SPECIALISED. SIMPLE

UNIFIED AND BUSINESS COMMUNICATIONS FEATURES

Unified Inbox

MiCloud provides built-in visual voicemail, fax and call recording services where users can retrieve messages from the inbox in the personal web portal, MiCloud for Desktop, Web or Mobile.

  • One single inbox for all messages including Personal voicemail, Call recordings and Faxes
  • Accessible from Desktop or Mobile application
  • Message waiting indication via email

UNIFIED COMMUNICATIONS FEATURES

  • Rich Presence Services
  • Instant Messaging and SMS
  • Conference Service
  • Company Directory Search
  • Unified inbox for Voicemail, Fax and Recorded Calls

BUSINESS COMMUNICATIONS FEATURES:

  • Place, hold, transfer, switch calls
  • Call pickup
  • Call divert
  • Day / night mode
  • Intercom call
  • Speed dials
  • Music on hold
  • Free seating
  • Call intrusion
  • Call centre
  • Single number reach
  • Rich presence services
  • Instant Messaging and SMS
  • Conference service
  • Company directory search
  • Unified inbox for voicemail, fax and recorded calls

MASTER MULTITASKER

This is a story of how MiCloud saved the day!

When Lionel was younger, his father had told him that finance was the career he should go into for guaranteed security. Lionel had listened to his dad, and become an accountant.

These days, he was working for a company that provided outsourced accounting services to companies all over the country, and Lionel loved the diversity. He loved learning about the different businesses and he loved the fact that he could help them grow. He even loved spending a few days a month in the offices of each of his clients.

The only drawback to Lionel’s job, as he saw it, was the fact that he couldn’t take and make sensitive calls as often as he would have liked. If he was sitting in one client’s office, and another called, he would have to wait until he had left to call them back. And if he was working from a coffee shop that day, he certainly couldn’t discuss financials where anyone could hear details!

Lionel knew he wasn’t alone, and that all his colleagues had the same challenge. Then his company discovered MiCloud, and the entire business changed. Not only were Lionel and his colleagues always available for client calls, they were able to discuss sensitive financial information with each other, wherever they were.

One sunny summer morning, Lionel was working from his favourite coffee shop when his colleague Brian called.

Brian had previously worked with one of Lionel’s clients, and was calling to discuss some details around an upcoming audit at the client’s offices. Lionel quickly mentioned that he was in a public place, so the two switched to IM for the discussion.

Using the MiCloud portal on their laptops, Brian and Lionel discussed all of the details via IM, and discovered they needed some input from the client. Brian, who was in a private office, put the call through to the client, and filled Lionel in at every step of the conversation via IM. Having got all of the information they needed, they signed off and went back to what they were doing.

Later that day, as Lionel was on his way to the client’s offices, he realised he had forgotten to bring one of the forms he needed with him. He opened the MiCloud app on his smartphone and saw that Brian was available, and with the touch of a button, was calling him. Brian agreed to send the form immediately.

While Lionel was talking to Brian, the client called. Another touch of a button had him calling the client back.

When he got to the client’s offices, Lionel pulled his laptop out and started giving the auditors the documents they had requested. He opened his MiCloud app and referenced all of the details that he, Brian and the client had spoken about, to make sure that he was providing all of the information the auditors needed. The auditors were amazed at how much information Lionel had on hand, and told him that this was the most efficient audit they had ever conducted. When they asked what his secret was, Lionel smiled, and answered “MiCloud”.